Last updated: July 2026
Overview
Dream Kitchen & Bath Shop coordinates delivery of cabinetry, countertops, fixtures, and related remodel materials for projects throughout Virginia Beach and the greater Hampton Roads area. This policy explains what to expect once your selections are ordered and your project schedule is confirmed.
Scheduling & Lead Times
Delivery dates depend on manufacturer lead times, freight schedules, and the construction phase of your remodel. We share estimated arrival windows when materials are ordered and update you if a factory or carrier timeline changes. Final delivery appointments are confirmed once freight is inbound so we can stage materials safely at your home or at our Virginia Beach location when appropriate.
Site Access & Receiving
A clear path into the home, driveway access for delivery vehicles, and a dry, secure staging area help protect cabinets and finishes. Please tell us in advance about stairs, elevators, parking restrictions, HOA rules, or gated communities so we can plan the right delivery method. Someone 18 or older should be available when materials arrive unless we have arranged an alternate plan with your project manager.
Inspection on Arrival
Visible shipping damage should be noted with the carrier and reported to our team immediately. We also inspect packaging and contents as materials are unpacked for installation. Concealed damage discovered after opening is documented promptly so replacement parts can be requested from the manufacturer when covered under their freight or product policies.
Storage & Partial Shipments
Large kitchen and bath packages sometimes arrive in more than one shipment. When jobsite conditions are not ready, we may temporarily hold materials at our shop or another approved location. Extended storage needs outside a typical project timeline may be discussed case by case.
Customer-Supplied Items
If you supply appliances, fixtures, or specialty materials, please deliver them according to the schedule your project manager provides. Items that arrive late, incomplete, or damaged can delay installation. We are not responsible for carrier issues on products you purchase and ship independently, though we will help coordinate installation once those items are on site and ready.
Questions
For delivery questions about an active remodel, contact your project manager or call our Virginia Beach showroom. We will confirm the latest schedule and what is needed at your home before the truck arrives.
